ONSITE SUPPORT AND REMOTE SUPPORT
One of the strengths of Falloppi Automation Technology is its customer technical support. In fact, the supply of products does not end with final start-up, but goes well beyond it: the after-sales service is constantly active during the entire useful life of the machine or the system.
The technical office is very willing to support the client and solve any issues and is ready to implement upgrades or changes that would be useful to application enhancement.
With the objective of quickly solving any fault and allowing the client to restart production as soon as possible, each channel or form of support is activated, from simple contact over the phone or via e-mail to remote connection to the system via Remote Desktop or a VPN tunnel, up to specific, onsite technical interventions. This technical support service has always been appreciated by all our clients and allows us to establish relationships based on collaboration and trust which go well beyond the simple figure of technology provider.
The matured in-depth synergy is also an added value for our clients and contributes to creating and maintaining their image to the fore of all national and international markets.